Business growth requires the right foundations
Understanding the strengths and weaknesses of your business processes, people and systems helps you make better business decisions and strategies as your business grows to ensure productivity, efficiency and customer service remains at its best.
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Frequently Asked Questions
What is BPM?
Business process management (BPM) is the discipline of improving a business process from end to end by analyzing it, modelling how it works in different scenarios, executing improvements, monitoring the improved process and continually optimizing it.
Why do I need to map my processes?
Business Process Mapping can be used to document a current process and to model a new one. Its purpose is to gain a detailed understanding of the process, people, inputs, controls and outputs, and then potentially to simplify it all, make it more efficient and/or improve the process results.
What do I get at the end of the service?
At the end of the service you will have received several takeaways:
- Process maps outlining your business that you can use to start to gather metrics about your business. These can also be used to train staff on standard processes across the enterprise which may enable certain people to wear multiple hats
- We guarantee to outline at least 1 area for improvement within your enterprise or receive your money back
- For every area we outline, we will suggest steps and methodologies to improve these
What processes can you map?
For small businesses we can map out your value chain or quote to cash process. As well as this we can map out some of the additional supporting processes such as:
- Sales & Marketing
- Accounting & Technology
- Quality & Product/Service Delivery
- Management, HR & Finance
- Product Development
Some more specific processes we look at are as follows:
- Quality, Process Improvement & Change Management
- Customer Acquisition (Sales)
- Technology Management (Computer & IT)
What industries do you provide this service for?
We have developed a methodology and multiple frameworks that can be applied across several industries to deliver the benefits of our process mapping.
Can your process maps be understood by others?
We use industry stand frameworks for mapping business processes. This means your process maps can be understood by absolutely anyone with minimal training or Search Engine exploring
What happens after the process mapping?
Should you follow the advice provided in our final report you should either have a more efficient process than before or have a more educated team on how best to approach all tasks. This will lead to an increase in productivity, reduced costs and a quick return in investment for this valuable BPMBuild service.
We may also recommend implementing the BPMBuild platform into your business if we see an area where it would provide the most value and a fast return on investment.
How do your process maps differ from my well documented ISO procedures?
ISO tends to concentrate on documentation as evidence of process maturity. There are risks involved in this approach, as an organization could easily “fool” the ISO criteria by concentrating on the documentation rather than the real-life strategic process.
Is BPM more important than ISO?
Absolutely not. Whilst the 2 practices are somewhat similar, they are both equally as important in the strategy and operations of a business.
A business who applies BPM to their enterprise can see massive improvements using the frameworks and methods available. The documentation of the resulting BPM processes can then be implemented into your ISO standards to prove to your customers your dedication to how you produce and deliver their goods and services
What other advantages does BPM and process mapping provide?
There are often less tangible aspects such as company values, common practices, and other cultural elements – all of which are very fluid – that cannot be effectively represented in static documentation such as ISO. By contrast, BPM effectively accounts for the more dynamic elements in an organization by its very nature of focusing on active flow versus static documents.